CUSTOMER SUPPORT

We hope this helps answer any question you may have.

FREQUENTLY ASKED QUESTIONS

SHIPPING QUESTIONS

We ship throughout the continental United States.

Please provide your order information into chat so we can look up your tracking number.

Please provide your order information into chat so we can look up your tracking number.

We will begin shipping September 2022

RETURNS / CANCELATIONS

We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.
All products must be in its original packaging with CO2 canister removed for safe return shipping.

We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.
All products must be in its original packaging with CO2 canister removed for safe return shipping.

We’re sorry to hear you didn't love your Carbon8. Please reach out to us with your order number and the products you’d like to exchange or return, and we'll take it from there.

Once the item has returned to our facility in non-damaged condition, we process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statement.

Yes, sales items can be returned.

We're currently working through a high volume of orders and may not be able to change or cancel your order prior to shipment.

PAYMENTS

Carbon water accepts all major credit cards.

Once the item has returned to our facility in non-damaged condition, we will process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statement.

We do not offer Buy Now, Pay Later at this moment.

ORDERING

Yes, please contact sales@carbon8water.com to organize pricing and separate shipping addresses.

We are unable to refund to a different card then the one use to make the original purchase. All refunds are issued to the original purchase card.

In the immediate moment get in touch with sales@carbon8water.com

In the immediate moment get in touch with sales@carbon8water.com

GETTING STARTED

Carbon8’s Sparkling Water Dispenser will transform ordinary tap water into sparkling water at the touch of a button. It’s easy to get started. You just need the Carbon8 Sparkling Water Maker, the CO2 cylinder, and cold water.

Before the first use, rinse the water tank with lukewarm water before filling with cold water. Alternatively, you can use a soft cleaning sponge or cloth, and a mild dish soap to clean the water tank.

Carbon8 Water's ability to sparkle your water works best with already chilled water. You can either keep the tank in the fridge when not in use or add ice before running the carbonation process.

To put it simply, cold water carbonates better than room temperature. This is due to the solubility of gases decreases with increasing temperature. Cold water will take up more CO2 and less will be escaping to the air

Link to Download

QUESTIONS ABOUT CARBON8

Carbon8 is designed and engineered in Florida and made in China.

Unlike other systems, Carbon8 can make 60L of carbonated water with the C02 canister. This will yield a elegant but strong level of sparkle.

Carbonate works with 110/115V standard US outlets.

Carbon8 unique mixing system creates a perfectly balanced, elegant level of sparkle, ensuring consistent results each time.

No, no special water system is needed to use Carbon8. You may use any type of water that you typically drink at home. We do recommend using cold water to achieve the best bubbles.

DO NOT DO THIS. The Carbon8 system is designed to work only with chilled water. Adding anything besides water or ice to the tank can void your warranty. You can add flavors into the cup or bottle before or after filling it with the carbonated water.

With the powerful carbonation process happening right into your glass, splashing can occur if you don't hold the glass right under the spout.

Carbon8 water exists in 3 amazing colors to fit into any decor. More colors may be added later so stay tuned.

$299

The side panels are made of Aluminum, the tank a durable...

Small and elegant footprint: W:5.6" / Depth: 13.1" / Heights: 16.7"

The cord is 6 feet/ 2 meters long to help you install Carbon8 where it would be most convenient.

Yes, we recommend chilling the water being used in Carbon8 so it would be easier to keep your water chilled until you want to carbonate

You can use Carbon8 to fill your glasses or glass water bottles.

Make sure the security cap is removed. The bottle needs to be screwed in at a slight angle and clockwise. The bottle will pivot in automatically as you screw. To remove the bottle, pivot he co2 bottle out of the housing and screw
counterclockwise.

Yes, but note that cold water carbonates better and its recommended to add ice before carbonating or to keep the tank in the fridge.

This is normal....

Carbon8 works best with our sustainable and renewable carbonation cycle cylinders but
is also compatible with all standard C02 cylinders exempt quick connect types.

For any additional questions get in touch.

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